Topic Links - consumer organizations
- Call for Action
3400 Idaho Avenue, N.W.
Washington, DC 20016
Tel.: (202) 362-3813; fax: (202) 244-4881
- Call for Action does assist consumers with marketplace
problems. An international non-profit hotline, Call for Action is affiliated with radio
and television stations and helps consumers and small businesses through mediation of
marketplace disputes. A list of the affiliated radio and television stations is available
by contacting the hotline.
- Consumer Action (CA)
- 116 New Montgomery
San Francisco, CA 94105
Tel.: (415) 777-9635 (consumer complaint hotline);
fax: (415) 777-5267
- Consumer Action does assist consumers with marketplace
roblems. An education and advocacy organization specializing in credit, finance, and
telecommunications issues, Consumer Action offers a multi-lingual consumer complaint
hotline, free information on its surveys of banks and long-distance telephone companies,
and consumer education materials in as many as eight languages.
- Consumers Union of U.S., Inc. (CU)
- 101 Truman Avenue
Yonkers, NY 10703-1057
Tel.: (914) 378-2000; fax: (914) 378-2900
A non-profit, independent organization, CU researches and tests consumer goods and
services and disseminates the results in its monthly magazine, Consumer Reports, as well
as other publications and media.
- National Association of Consumer Agency
- 1010 Vermont Avenue, N.W., Suite 514
Washington, DC 20005
Tel. (202) 347-7395; fax: (202) 347-2563
An association of the administrators of local, state, and Federal government consumer
protection agencies, NACAA provides training programs, public policy studies and
conferences, professional publications, and other member services.
- National Consumers League (NCL)
1701 Street, N.W.
Washington, DC 20006
Tel.: (202) 835-3323; fax: (202) 835-0747
1331 H Street, N.W.
Washington, DC 20005
Tel. (800) 347-7208
- Provides information on special telephone products and
services for person with disabilities, selecting a long distance company, money saving
tips for people on low income, reducing unsolicited phone calls, telemarketing fraud,
dealing with the phonecompany, pay phones, and other issues. All telephone assistance and
publications are free of charge, and Spanish-speaking counselors are available.
- National Institute for Consumer Education (NICE)
- 207 Rackham Building
College of Education
Eastern Michigan University
Ypsilanti, MI 48197
Tel. (313) 487-2292; fax: (313) 487-7153
A consumer education resource and professional development center for K-12 classroom
teachers, business, government, labor and community educators. NICE conducts training
programs,develops teaching guides and resource lists, and manages a national clearinghouse
of consumer education materials, including videos, software programs, textbooks and
- National Fraud Information Center (NFIC)
- P.O. Box 65868
Washington, DC 20035
Tel. (800) 876-7060; fax: (202) 835-0767
- NFIC does assist consumers with recognizing and filing
complaints about fraud. A project of the National Consumers League, the center's toll-free
hotline assists consumers with information to help them avoid becoming victims of fraud,
referral to appropriate law enforcement agencies and professional associations, and
assistance in filing complaints.
- The center also provides professionals involved in consumer
fraud prevention and enforcement with telecommunications systems and data links to improve
fraud regulation, prevention and law enforcement.
Government Consumer Protection Agencies
- The National Association of Attorney Generals (NAAG)
- Consumer Protection Committee
444 North Capitol Street, NW
Washington, DC 20001
Tel. (202) 434-8000; fax: (202) 434-8008
Consumer Organizations -Insurance
- American Council of Life Insurance
- 1001 Pennsylvania Avenue, N.W.
Washington, DC 20004-2599
Tel.: (800) 942-4242
- Insurance Information Institute
- 110 William Street
New York, NY 10038
Tel. (800) 942-4242
National Insurance Consumer Helpline is a resource for consumers with automobile,
homeowners, life and health insurance questions. The Helpline is open Monday through
Friday from 8 am to 8 pm, eastern time.
National Insurance Consumer Organization (NICO)
- Consumer Federation of America (CFA)
- 1424 16th Street, N.W., Suite 604
Washington, DC 20036
Tel.: (202) 387-6121; fax: (202) 265-7989
- Made up of more than 240 organizations representing a
membership exceeding 50 million consumers, CFA is a consumer advocacy and education
organization. Issues on which it currently represents consumer interests before Congress
and Federal regulatory agencies include telephone service, insurance and fianancial
services, product safety, indoor air pollution, health care, product liability and utility
- It develops and distributes studies of various consumer
issues, as well as consumer guides in book and pamphlet form. In addition, CFA publishes
several newsletters. The National Insurance Consumer Organization (NICO) has merged with
CFA and is now know as CFA Insurance Group.
Consumer Organizations - Financial
- International Association for Financial Planning
- National Headquarters
2 Concourse Parkway, Suite 80
Atlanta, Ga 30328
Tel.: (404) 396-1605
Membership: Individuals involved in financial planning.
- American Institute of Certified Public Accounts
- Professional Ethics Division
Harborside Financial Center
201 Plaza III
Jersey City, NJ 07311-3881
Tel.: (201) 938-3175
Membership: Professional society of accountants certified by the states and territories.
Founded in 1899, NCL is America's pioneer consumer advocacy
organization. The league is a non-profit, membership organization working for consumer
health and safety protection and fairness in the marketplace and workplace. Current
principal issue areas include consumer fraud, food and drug safety, fair labor standards,
child labor, health care, the environment, financial services and telecommunications. The
league develops and distributes consumer education materials and newsletters.